Paratransit

Shared-ride, door-to-door service for riders who cannot use fixed-route buses because of a disability. Operates within ¾ mile of HCT routes in accordance with the ADA.

Weekdays: 6:00 a.m. – 6:30 p.m. No weekend service Call (601) 545-4670 to apply or schedule
Call to schedule Fares Routes

About Paratransit

Hub City Transit Paratransit (Demand Response) is a shared-ride, door-to-door service for riders who cannot use fixed-route buses because of a disability. It operates within ¾ mile of HCT routes and follows ADA requirements. It is a safety net and does not replace fixed routes when they are accessible.

Who is eligible

Eligibility is based on functional ability to use fixed-route service, determined through an application—not just a diagnosis. You may qualify if:

  • You cannot use fixed-route service without assistance.
  • You could use fixed-route service if vehicles or stops were accessible.
  • Your disability prevents you from traveling to or from a bus stop.

Eligibility is typically valid for three years unless temporary eligibility is granted.

Service area, days, and hours

Trips must start and end within ¾ mile of HCT routes at a safe, designated location.

  • Monday–Friday: 6:00 a.m. – 6:30 p.m.
  • No weekend service.
  • No service on: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. Additional closures are posted in advance.

How to apply

Call (601) 545-4670, Monday–Friday, 8 a.m. to 5 p.m., to request an application. Complete it yourself and include verification from a licensed or certified healthcare professional. Provide full information to avoid delays. Eligibility is determined within 21 business days after a completed application is received. Approved riders must obtain a Paratransit ID card before scheduling trips.

Scheduling a ride

  • Call (601) 545-4670 to schedule.
  • Schedule up to 14 days in advance; same-day trips are not available.
  • Pickups operate within a 30-minute window; trips are first-come, first-served.
  • Allow flexibility for shared rides, traffic, and operational factors.
  • Door-to-door is provided when safe; otherwise curb-to-curb is used.

Traveling with support

  • One Personal Care Attendant (PCA) may ride at no cost; companions may ride if space is available.
  • Children may accompany a certified rider; safety seat rules apply.
  • Paratransit vehicles have wheelchair lifts and securements; devices must fit safely and be in good condition.
  • Service animals are permitted under ADA guidelines; personal pets are not allowed.

Rider responsibilities

  • Be ready during your pickup window.
  • Present a valid Paratransit ID card.
  • Cancel trips at least one hour in advance.
  • Follow safety and conduct guidelines; repeated no-shows or late cancellations may result in suspension.

Questions or ADA concerns

Paratransit scheduling: (601) 545-4670. Operations Center: 1001 S. Tipton Street, Hattiesburg, MS. Contact Hub City Transit or the City of Hattiesburg with questions, feedback, or accommodation requests.